Why Choose SLP North America?
SLP North America Inc do not have, or wish to imply any connection whatsoever with any Dealers / Manufacturers and / or their branding. Any part numbers used in any way within this site and / or application[s] are exclusively for reference purposes and do not indicate or imply any connection between SLP North America Inc and any Dealer / Manufacturer and / or their parts / systems whatsoever. This Product is not a Genuine Original Equipment Part. This product is fully interchangeable with the Original Equipment Part. All new products sold are covered by the SLP North America Inc 36 months warranty.
You can view our full Terms and Conditions here
2600 Pinemeadow Ct
US-30096 Duluth
USA
Copyright © SLP North America 2026
E-handel av Partnersense
SLP North America Inc (SLP) is a company specializing in spare parts suitable for Volvo / MACK and Scania trucks, buses, wheel loaders, articulated haulers and excavators.
A vital part of the SLP business is, and has always been quality. Our Customers can rely on the fact that parts from SLP keep at least the same quality as OEM parts. We have created our own designs and constructed our own tools for our products and we utilise all the competence and experience we possess, in order to work with continuously improvements. In all essentials, our products are designed and manufactured in Sweden, an advantage when they are intended for Swedish heavy vehicles. Every SLP part is also signed; a seal that stands for the highest quality. We cannot allow any spare part from SLP to be less good than the original part. The SLP product range is available in our main catalogues, “Truck and Bus”, “Off-Road” and “industrial & Marine” as well as in our CD and, for customers with login, at www.slpnorthamerica.com . New products are constantly being introduced to the range. News on such products are found on our website www.slpnorthamerica.com and informed regularly to our Distributors and Customers. This Sales Policy & Procedure is giving the basic guidelines for the co-operation between SLP and you as our Customer. For other conditions please see SLP General Terms and Conditions at www.slpnorthamerica.com
2.1 Prices
Normally there is a general price adjustment in springtime with 1 (one) month notice. The exchange rate will be adjusted once per trimester to reflect the actual rate to the Swedish Crown. Further SLP may change the price of the products ongoing to reflect any change in cost to SLP due to any factor beyond our control (including without limitation, alteration in duties or taxes, increase in the cost of material or other cost of manufacture).
2.2 Currency
Invoices will be made in USD for Customer.
2.3 Payment Instructions
Payment may be effected directly to our bank accounts. Our bank details are as following: JPMORGAN CHASE BANK, N.A. - ILLINOIS JPMorganChase New York, NY 10017
For Wire Transfers:
Beneficiary Account Name: SLP North America Inc.
Beneficiary Account Number: 2906788031
Beneficiary Bank Name: JPMORGAN CHASE BANK, N.A. - ILLINOIS
Beneficiary Bank Swift BIC: CHASUS33
Beneficiary Bank Routing Number: 021000021
For ACH Delivery:
Account Name: SLP NORTH AMERICA INC.
Account Number: 2906788031
Bank Routing Number: 071000013
If you need more information about our accounts, please contact us at info@slpnorthamerica.com
3.1 Lead-time for quotation
All inquiries received by SLP will be replied to with a written quotation. Normal lead-time to issue a quotation is the same or second day after receipt of an inquiry. This lead-time may be longer depending on the size and complexity of the inquiry.
3.2 Terms of delivery
All quotations are made on ex works basis SLP warehouse (Incoterms 2000), unless otherwise has been agreed upon. Cost of transportation, packing and insurance are to be paid by the Customer.
3.3 Terms of Payment
Unless otherwise has been agreed upon in writing, Terms of Payment used by SLP is cash in advance prior to any shipment. SLP can, on request, check creditworthiness with the help of Company Creditsafe and offer credit payment if company is solid.
4.1 Order Classes
All orders must be open on our webpage or sent to SLP by regular mail, fax or e-mail. Where this is not possible due to no connection or other technical difficulties etc orders may be given to SLP by telephone.
Six different order classes are used for ordering parts.
WEB (A) Order placed on website by a registered customer
EXPRESS (E) Same day shipment
NORMAL (N) Normal Order
STOCK (P) Stock Order
SPECIAL (S) Order with Special Terms or Requirements
WEB (A):
Order placed on website. Way of delivery and size of order determines how order will be handled - as E, N, P or S below. EXPRESS (E): This order class may be used when rapid delivery of parts is necessary and same day shipment is critical. Normally not more than 30 order lines, 700 lbs and/or 53 cubic feet. For orders up to 120 orders lines next day shipment will be used. Please contact us if you have questions or special requirements. NORMAL (N): This order class may be used when ordering for planned or unplanned parts need, but still of urgent nature. Normally up to 120 order lines and/or 2650 lbs and/or 215 cubic feet. Order will be shipped within three working days after the day of placing the order/receiving the order confirmation. If a customer requires later shipment date this may be applied. Shipment date may also be adjusted pending coming availability of goods. STOCK (P): This order class is used for stock replenishment and for larger orders. Orders will be shipped within 5 working days after the day of placing the order/receiving the order confirmation. If a customer requires later shipment date this may be applied. Shipment date may also be adjusted pending coming availability of goods. SPECIAL (S): This order class is used for orders with special terms or conditions or exceptionally large orders. Lead-time and shipment may also depend on special terms and conditions.
4.2 Dangerous Goods
To be allowed to transport products that are classified as dangerous goods according to Law (2006: 263) certain rules must be followed. The products must be sent in a separate shipment and packaged in type-approved packaging. This means that the packaging must meet certain design and test requirements in order to be used. An extra fee will be added.
4.3 Order Confirmation
All orders placed with SLP will be confirmed by an Order Confirmation at the latest the following working day after receipt of the order. Order confirmation for Express (E) orders will be sent upon receipt of the order.
4.5 Back Orders
Based on the Order Confirmation the Customer gives information on how the back ordered items should be handled. Back ordered items can either be deducted from the order and re-ordered by the Customer at next order occasion or remain as backorders. Any backordered item will be delivered together with the following order placed by the Customer, when the backordered items are available from stock, unless otherwise is agreed.
Order type B will not have any back orders. Only items in stock will be possible to order.
Backorders can also be fulfilled by dropshipping from the Swedish warehouse, additional cost can accure
4.6 Addresses
All documents concerning orders should be forwarded to:
SLP North America Inc.
2600 Pinemeadow Ct
Duluth, GA 30096
USA
Phone: (470) 372 8994
E-mail: info@slpnorthamerica.com
4.7 Order Deadline
Due to the transport departure times, variations may occur in the order deadline between market areas. As a general rule the following applies:
WEB (A) Depending on way of delivery
EXPRESS (E) 1:00PM (EST) for same day dispatch using UPS
NORMAL (N) 16:30 (EST) for delivery the within the 3rd working day after placing order
STOCK (P) 16.00 (EST) for delivery the within the 5th working day after placing order
STOCK (S) No order dead-line. Based on agreed delivery timetables or other agreement
When shipping parts and accessories SLP observe international agreements and regulations, special regulations stipulated by authorities of the countries concerned and shipping instructions received from the Customer. In order to permit SLP to continuously give the best possible service, it will be of advantage if any problem that might occur with shipping, customs, authorities etc. will be communicated to SLP.
5.1 Destination
Delivery address to which goods are to be sent must be stated. Owing to the fact that the address can differ with various methods of shipment, possession of comprehensive information regarding this subject must be available.
5.2 Carriers
SLP standard term of delivery is EX WORKS SLP warehouse, Duluth for all order classes (according to INCOTERMS 2000). Consequently it is up to the Customer to choose a carrier. SLP is in continuous contact with various carriers and can recommend the most suitable carrier based upon available transport solutions.
5.3 Freight Charges
In case the Customer would instruct SLP to handle the delivery, the freight charge will normally be prepaid by SLP and debited on the invoice as a separate item.
5.4 Insurance
According to SLP terms of delivery it is the Customer’s responsibility to cover transport insurance. If required, SLP can insure the shipment on the Customer’s behalf.
5.5 Customs duties
According to SLP terms of delivery it is the Customer’s responsibility to settle all custom duties in the importing country.
5.6. Authorities – documents
When making deliveries to countries where the authorities require certificates of origin, consular invoices etc SLP produce these documents and present them to the authorities in Sweden. The fees paid to these authorities are debited on the invoices as a separate item.
5.7 Banking Questions
In cases where any document is sent via a bank, SLP requires the information as to the Customer’s bank.
5.8 Special Packing
A Customer may require special packing for certain items in an order. SLP must approve any such special packing request in advance. An extra charge for agreed special packing will be applied. The cost is calculated either based on hours spent for the special packing or as an additional cost/item.
If you wish to return goods ordered by mistake or you want to use your withdraw right, you shall follow the return process described hereafter.
6.1. Return period
You have a period of 30 days after the arrival of your order to process a return.
6.2 Return Report
You must fill in a Return Report, found on the website www.slpnorthamerica.com/returns or by contacting SLP at info@slpnorthamerica.com and wait for our answer and a Return Order before sending the goods back to us.
6.3 Conditions of the goods
Parts must be returned unused in original packaging and the consignment shall be duly packed. In the event of missing or damaged original packaging, a reduction in value takes place. Impairment is assessed on a case-by-case basis.
6.4 Shipping
Shipment costs and responsibility for the transport risk are the customers responsibility. The goods shall be sent to our warehouse:
Shipping address: 2600 Pinemeadow Ct, Duluth GA 30096
6.5 Fees
Upon return, a fee of 15% will be discounted from the refund. Before sending the consignment, a return order will be sent from SLP.
6.6 Marking
Mark the package clearly with the order number and include the Return Order to ensure the correct processing in our warehouse.
6.7 Packing
The goods should be packed in such a way that all damage will be avoided. All parts should be clearly marked with part number. Cylinder liners and kits containing them must be transported according to special Transport Instructions.
6.8 Refund
After receipt and control of the returned goods, we will contact you to agree on the amount to be returned.
If you have any complaints regarding a consignment of parts you shall use the WarrantyClaim report process described hereafter.
7.1 Acceptance of Goods
All shipped goods shall be inspected by the Customer as to quantity, number, weight and volume immediately upon arrival of each shipment. Any discrepancy in respect of quantity, number, weight and volume must be reported to SLP within 7 days after receipt of each shipment.
7.2 Warranty
This warranty policy applies to all parts and components manufactured or supplied by Swedish Lorry Parts (SLP) and sold to customers through SLP North America Inc. or its authorized partners.
SLP North America warrants that its parts and components are free from defects in material or workmanship when used under normal operating conditions and installed by qualified personnel. The warranty coverage is valid for a period of thirty-six (36) months from the date of delivery, or up to six thousand (6,000) operating hours, or one hundred twenty thousand (120,000) kilometers (equivalent to seventy-four thousand five hundred [74,500] miles), whichever comes first.
Should a defect arise during the applicable warranty period, SLP’s obligation is strictly limited to one of the following, at its sole discretion: reimbursement of the original purchase price, repair of the defective product, or replacement of the defective part. Any product deemed defective must be examined and validated by SLP before any warranty action is authorized. It is the customer’s responsibility to ensure that all relevant documentation and physical parts are submitted in a timely manner as part of the warranty claim. A warranty authorization number must be obtained through the SLP North America Warranty Department before any claim can be processed.
All warranty submissions must be supported by the required documentation, including purchase details, technical explanation of the failure, and applicable photographs or service reports. The customer must submit this information within 30 days of receiving a claim number. If SLP requests return of the defective part, it must be shipped back within 90 days; failure to return the part within this period will result in rejection of the claim.
Warranty coverage is conditional upon the proper use and maintenance of the part. It is the responsibility of the end user or mechanic to evaluate each part for its suitability prior to installation. SLP assumes that all parts are installed by a professional technician in accordance with the original equipment manufacturer’s guidelines.
This limited warranty shall be considered void if the product has been subject to unauthorized repairs, alterations, improper installation, or any operation outside the scope of its intended use. Parts that fail due to accidents, misuse, negligence, inadequate lubrication or cooling, contamination, or overloading are not covered under this policy. SLP accepts no responsibility for failure resulting from the use of incorrect fluids or fuel, or any installation that does not follow the manufacturer’s recommendations. Fluids and fuels must be sourced from uncontaminated supplies and used according to specifications.
The warranty does not cover consumable items or components that are expected to wear out over time as part of normal operation. This includes, but is not limited to, filters, belts, brake pads, fuses, shock absorbers, wiper blades, and other service-dependent components. These items must be replaced on a maintenance schedule appropriate to the equipment and its use. Furthermore, SLP’s warranty does not extend to indirect or consequential losses, including but not limited to, loss of use, rental costs, towing, downtime, or lost income.
In the event that a claim is denied, any inquiries, objections, or formal appeals must be submitted in writing within 10 days of the denial notice. If no appeal is received within this timeframe, SLP will consider the case closed, and any returned part(s) will be scrapped.
No agent, distributor, employee, or third party is authorized to modify, amend, or extend the terms of this warranty in any way. All warranty decisions are made exclusively by SLP and are considered final unless otherwise confirmed in writing by an authorized representative of SLP North America Inc.
Revision 2024-May: This warranty policy is valid until further notice.
7.3 WarrantyClaim Report
You shall use the S 4-5-62 WarrantyClaim Report, found on our website or by contacting SLP, to report any discrepancies found and the actions you wish us to take. The handling of faulty deliveries always involves a certain amount of expenditure both for you as our Customer and for SLP. Consequently we apply a minimum limit, a minimum value per order line, which will form the lower limit for the handling of a discrepancy. The limit applies for both parties and should be applied on both over- and short deliveries. We do however appreciate any information regarding discrepancies regardless of value in order to continuously work with quality improvements. The minimum limit for handling a discrepancy is currently fixed per order line at 10,00 USD. Complaints must be reported no later than 7 working days after receipt of the goods in your warehouse for report codes 10,11,13, 14, 16, 19 and 21. For defective goods, report code 15, claims must be reported within the warranty period. Methods to send WarrantyClaim Report to SLP E-mail: warranty@slpnorthamerica.com
7.4 Batch No.
Batch No., if applicable, is noted on the Label of the part or on the packaging.
7.5 Report Codes
Report Codes used in the WarrantyClaim report are following:
10 – Wrong Content in Kit
In case of Wrong Content in Kit, SLP accepts claims reported later than 7 working days after receipt of goods. Claims after the general Warranty period will not be accepted.
11– Wrong amount invoiced
If too high price is invoiced, credit note should be requested. If too low price is invoiced, additional invoice should be requested.
13 – Wrong Parts Delivered
The invoiced part will be credited by SLP and new order should be placed by the customer. The wrongly delivered part should, if possible, be kept by the customer and charged by SLP in an additional invoice, this should take place if the part is a normal stocking item for the customer. If the customer cannot keep the part, a permission to return the part should be asked for.
14 – Short or Over Delivery
If possible the over-delivery should be kept by the customer and be charged by SLP in an additional invoice. This should take place if the part is a normal stocking item at the customer. If the over-delivery is so big that it cannot be accepted, the customer can demand for permission to return the parts. Note: Lost packages should be claimed to the freight- or insurance company. In these cases no WarrantyClaim report should be issued.
15 – Defective Part/Faulty Quality
In case the delivered part is shown to be defective, either prior to mounting or after mounting on the truck, bus or machine.
16/21 – Transportation Damage in packing and/or poor packaging
Note! Transport damages should always be claimed through the freight company/insurance company.
19 – Other
Other claims that cannot be sorted under a specific claim code.
7.6 Decision Codes
The decision Code is used for Customers to express the required way of settling the filed claim. Decision Codes used in the WarrantyClaim Report are following:
0 – Credit note required In case you prefer to have the claim settled with a credit note.
1 – Missing part required
In case of under supply, wrong parts delivered or defective part you may require SLP to send you replacement.
2 – Additional invoice required
In case of oversupply or wrong part delivered or ordered.
3 – Return permission required
In case you would like SLP to accept a return either due to oversupply, wrong part delivered or ordered.
4 – Scrapping permission required
In case returning the goods are not feasible or not possible
7.7. Preventive Action Response
A Claim sent to SLP will be replied by a Preventive Action Response in accordance with which the Customer claim will be handled.
7.8 Return Shipment
If SLP accepts or requires taking parts in return, the parts should be returned not later than one (1) month after receipt of the decision. Return freight will be paid by SLP unless the return shipment is due to wrong parts ordered by customer. SLP will send an Approval for return to send whit the shipment.
Shipping address:
SLP North America Inc.
2600 Pinemeadow Ct
Duluth, GA, 30096
7.9 Packing
The goods should be packed in such a way that all damage will be avoided. All parts should be clearly marked with part number. Note: A copy of the WarrantyClaim report and the SLP Approval for return should be put in an envelope marked ”Packing Note” and be packed together with the parts inside the box.
7.10 Marking
Each separate case, crate or pallet should be numbered and clearly marked.
7.11 Condition of Returned Parts
All returned parts have to be in brand new condition and not in any way affected by rust or other damages. Our quality control department will check all returned parts and decide if we can accept the parts or not. Their decision is final and in the event of a refusal you will be informed of the reason, parts will be scrapped and no credit issued. In cases of accepted returns to SLP requested by the customer due to no sales etc. SLP will take out a restock and repackaging cost.